Accessibility · Primary Residential Mortgage

Our commitment

Accessibility is part of how we build this site, not an add-on. We design and code the pages so that the content, navigation, and forms work with keyboards, screen readers, magnification, and other assistive technologies — and we treat accessibility problems as bugs to fix.

Conformance target

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the standard most widely referenced for the Americans with Disabilities Act. We test against it as we build and when we make significant changes.

What we’ve done

Semantic HTML structure with a logical heading order on every page.
Text alternatives for meaningful images.
Full keyboard operability, a visible keyboard focus indicator, and a “Skip to content” link.
Color and contrast chosen for readability, including text placed over photography.
Labeled, keyboard-accessible forms.
An accessible cookie-preferences dialog that traps focus and closes with the Escape key.
Respect for the operating-system “reduce motion” setting on animated content.
Responsive layout that supports zoom and reflow on small screens.

Ongoing effort

Accessibility is continuous. We audit the site regularly and remediate issues as we find them. Some content provided by third parties (for example, an embedded video player) may not be fully under our control; where that happens, we work to provide an accessible alternative or route.

Tell us about a barrier

If you run into a page, feature, or document you can’t use, please tell us — include the page address and what happened, and we’ll work with you and fix it.

Email jzitting@primeres.comCall (800) 255-2792

We aim to respond within a few business days.

Formal complaints

Primary Residential Mortgage, Inc. is an Equal Housing Lender, NMLS #3094 (nmlsconsumeraccess.org). If you are not satisfied with our response to an accessibility request, you may contact us using the details above and we will escalate your concern internally.